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Communications: real unread counts, contained threads, and replies drafted for your approval
Talking with clients should be organized and honest, so Communications brings the back-and-forth into one place with counts you can trust and threads that stay contained. An unread badge reflects genuinely unread messages, not an inflated number you learn to ignore. A conversation is a real thread, so everything on one topic reads in order in one place. And when a reply can be drafted for you, it is only ever a draft: it sits behind your approval until you send it, and once you do, it goes out attributed to you.
Unread counts that mean something
A badge reflects genuinely unread messages, not an inflated number.
- →Unread counts are real, so a badge means there is actually something new to read and clearing it clears the badge.
- →You can trust the count enough to act on it, instead of learning to tune it out.
Conversations that stay contained
Each topic is a thread, so the back-and-forth reads in one place.
- →A conversation is a contained thread, so every message on one topic stays together and in order rather than scattering across a flat inbox.
- →The whole history of an exchange is one scroll, so picking a conversation back up does not mean reassembling it.
Drafted replies, behind your approval
A reply can be drafted for you, but it never sends on its own.
- →A reply can be auto-drafted from the thread, so a routine response is a review rather than a blank page.
- →Nothing sends on its own: every drafted reply waits in your approval queue until you send it, and rejecting it discards it.
- →An approved reply goes out attributed to the person who approved it, so a client-facing message always has a human standing behind it by name.